Refund Policy

1. Our Guarantee

At JohnCompany, we want you to be completely satisfied with your purchase. That's why we offer a 60-day money-back guarantee on all our digital products. If for any reason you are not satisfied, simply contact us within 60 days of your purchase, and we will issue a full refund.

2. Eligibility for Refund

To be eligible for a refund, the following conditions apply:

• The refund request must be made within 60 days of the original purchase date
• The product must have been purchased directly from JohnCompany (via Digistore24)
• You must provide your order number or the email address used for purchase
• The product must be a digital guide purchased at regular price (bundles or discounted items may have different terms)

3. How to Request a Refund

4. What Happens After a Refund?

Upon refund approval:

• Your access to the digital product will be revoked
• You must delete all copies of the product from your devices
• The product license will be terminated
• You will no longer have rights to use or distribute the material

5. Non-Refundable Situations

Refunds will not be issued in the following circumstances:

• Requests made after 60 days from the purchase date
• Products purchased through unauthorized resellers
• Change of mind after downloading the product (our guarantee covers satisfaction, not simply "change of mind" — however, we review each case individually)
• Abuse of the refund policy (multiple refund requests for the same customer)

6. Digistore24 Payment Processing

All payments are processed by Digistore24. Refunds will be processed through Digistore24's secure system. Depending on your payment method and financial institution, it may take additional time for the refund to appear in your account.

7. Chargebacks and Disputes

If you have an issue with your purchase, please contact us first before filing a chargeback or dispute with your bank or payment provider. We are committed to resolving all issues fairly. Unauthorized chargebacks may result in account suspension and legal action to recover funds.

8. Partial Refunds

In certain circumstances, partial refunds may be offered at our discretion (for example, if you purchased a bundle and only want a refund for one product).

9. Subscription Products

If we offer subscription-based products in the future, refunds for recurring payments must be requested within 60 days of the most recent charge. Canceling your subscription stops future charges but does not automatically trigger a refund for past payments.

10. European Union Consumer Rights

If you are a consumer in the European Union, you have the right to withdraw from a digital purchase within 14 days without giving any reason. However, by downloading the digital product immediately, you acknowledge that you lose your right of withdrawal. Our 60-day guarantee provides more protection than the EU minimum requirement.

JohnCompany is committed to customer satisfaction. We trust our products will provide value to you, but if they don't, we'll make it right.